Terms of Service

These are the terms on which GBAS Worldwide Ltd (Company No. 16358607) collects, ships and delivers cargo from England to Nigeria. Booking a shipment with us means accepting them. If anything here does not match what you were told, tell us before you book — call 07459 488491 or email [email protected].

Quotes and prices

• A quote is based on the weight, dimensions, destination and contents you tell us. If the actual shipment differs, the price changes — we will tell you before shipping, not after.
• Air freight is charged on chargeable weight: the greater of actual weight and volumetric weight (length × width × height in cm ÷ 5,000).
• There is no minimum or maximum weight by air or sea. Published prices are to our Lagos office; door delivery in Nigeria is quoted by state and agreed before collection.
• Air shipments carry a £20 handling fee, paid in the UK. Sea shipments carry a ₦5,000 handling fee per shipment instead, paid by the recipient in Nigeria on collection.
• We currently collect within London and Essex, Kent, Surrey, Hertfordshire, Berkshire and Buckinghamshire. Any collection charge is quoted with your price, never added afterwards. No collection charge applies when you drop your consignment off at our Dagenham base, which anyone in the UK may do.
• Published rates are to our Lagos office, where the recipient collects. Door delivery anywhere in Nigeria, including within Lagos, is quoted by state and confirmed before collection.
• Published rates may change at short notice with global fuel costs. The price we agree with you before collection is the price for that shipment.

Payment

Payment is arranged directly with us once you accept a quote. No payment is taken through this website. Any Nigerian import duty, VAT or port charge assessed by the Nigeria Customs Service is separate from our charges and is the importer's responsibility.

What you are responsible for

• Describing the contents accurately. Most clearance delays come from a contents list that does not match the shipment.
• Packing your goods to survive a long journey, unless we packed them.
• Giving us the recipient's correct full name (as it appears on their identification), address, state and a phone number they actually answer.
• Not sending anything prohibited or restricted — see below.

Goods we cannot carry

Nigeria Customs prohibits a range of imports, and airlines apply their own dangerous-goods rules. We cannot carry prohibited items, and we may refuse or remove anything we reasonably believe is unsafe, illegal or misdeclared. Check anything you are unsure about with our items checker before packing, or ask us.

• Vehicles more than 12 years old from the year of manufacture cannot be imported into Nigeria at all.
• Vehicles must be shipped with the fuel tank completely empty.
• Aerosols, fuel, and loose lithium batteries or power banks are restricted or refused on air freight.

If a shipment is seized, refused or destroyed by customs because of what was in it, the charges already paid are not refundable.

Transit times

Air freight is typically 7 working days door to door and sea freight typically 4–6 weeks, both including customs clearance and final delivery. These are realistic estimates based on how the route actually runs — they are not guarantees. Port congestion at Apapa and Tin Can Island, customs inspections, flight and sailing schedules and weather can all extend them. Where we know a delay is likely, we tell you rather than promise a date we cannot hold.

Delivery

We deliver to the address you gave us. If nobody can receive the cargo, or the address or phone number is wrong, we will contact you to arrange redelivery, which may be charged. A shipment may be received by someone other than the named recipient where you have told us so in advance.

Insurance and liability

Cover is arranged per shipment rather than applied automatically, and is particularly worth discussing for high-value goods. Ask us about cover when you book and we will tell you what applies to your consignment and what it costs before you commit. Always declare high-value items honestly — an undeclared item cannot be covered.

Complaints

Tell us as soon as possible — call 07459 488491, WhatsApp +44 7459 488491 or email [email protected]. We would rather hear about a problem early, while we can still do something about it.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. Nothing here removes any right you have as a consumer under UK law.

Last updated 19 August 2026. We update this page when our terms change.